After 40 years of working across the globe, it’s clear to me that many of the tools used to resolve disputes, e.g. grievances and litigation, are enormously wasteful of time, cost and emotional effort. Our workplaces have grown increasingly litigious and short of trust and respect. We deserve and need different ways of doing this stuff.

My earlier work in residential childcare and ongoing volunteering has convinced me of the need to start with positive intent in any relationship, recognising one never knows what is going on in other people’s lives. Disadvantage, unforeseen financial difficulties or a relationship breakup can be hidden, even in the workplace. Regardless, the starting point must be a positive, equal and balanced one.

I know from visceral experience the importance of collaboration and teamwork.  I walked or “thru hiked” the 2,160-mile Appalachian Trail in 2000. Without the help and support of other thru hikers in solving a shared need for shelter, water and food, I would have failed. We are more productive together than apart.

I don’t know where it comes from, but I have a fundamental belief that disputes should be addressed, rather than hidden or ignored, and dealt with swiftly. Better on the table, than underneath it.

In my travels across the world, I have seen deep, long-term and sometimes violent conflicts eventually resolved, allowing those affected to live their lives in peace.

And so, the values I try to bring to my work are:

• Resolve rather than litigate.

• Respect those involved.

• Engage in a manner that is frank, constructive and swift.

• Encourage people to work together productively.

• Transform conflict into constructive outcomes.