Avoiding an expensive dance

In the video below, I observe that disputes are a fact of organisational life and need to be dealt with swiftly and constructively.

They do not disappear through some peculiar process of osmosis, as some might wish, because this process does not exist.

Typically disputes have a particular shape or architecture - a series of spikes that grow and are amplified as the dispute spins out of control and various procedures take over.

I conclude with some thoughts on how this expensive dance can be avoided.

From here to there.

This article was originally prepared for my friends at Changeboard and is © Changeboard.